Service Request Ticket - # 51047

Service Request Ticket - # 51047

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Carpenter, Rachel	Date	Jul 10, 2013 02:10 PM
	Department	Business Services	Phone	88267
	Location		Email	carpentr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20111148 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox 3600/DN Mono Laser Printer
	Serial No.	MHB793564	Location	PDR
	Model	P3600/DN	Hostname	scarecrow.wou.edu
	Notes	40ppm, PS3, 128MB Memory Network Print, Duplex 110V NOT STUDENT TECH PRINTER PRINTER MAINTENANCE: Xerox Phaser 3600 fuser unit 110volt part#126N00324 from VISA2013003538 SR51047 JULY2013; 3600 Fuser Maint. Kit, 110V. Ref from VISA2014004271 SR55531 NOV2014; 3600 Fuser Maint. Kit, 110V. Ref from VISA2015004796 SR58237 OCT2015 IP:140.211.116.42	Ink/Toner Refill
	Wired NIC	00:00:AA:BE:70:CE

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Aug 19, 2013 02:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Aug 19, 2013 02:01 PM	after moving the machine it has stopped over heating. closing this ticket and hoping that xerox will have an idea with what we are going to do with all of these 3600s.	Add Attachment
Megan Thibeault	Aug 08, 2013 08:56 AM	Task reassigned to Megan Eichler.	Add Attachment
Katie Halvorson	Aug 06, 2013 11:28 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Aug 06, 2013 11:28 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Aug 06, 2013 11:28 AM	She is having the same problems and thinks it is the same thing. It is running really hot and is starting to smell and making the loud noises. She is going to turn it off for now but just wanted to note it was all the same symptoms again.	Add Attachment
Megan Thibeault	Jul 18, 2013 10:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jul 18, 2013 10:46 AM	installed the new fuser. printing just fine now	Add Attachment
Megan Thibeault	Jul 10, 2013 02:56 PM	PR#7138	Add Attachment
Megan Thibeault	Jul 10, 2013 02:54 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Jul 10, 2013 02:54 PM	went over and looked at the printer... The fuser was extremely hot and was burning my fingers as I took it out. I'm going to order a new fuser. The old fuser is at my desk due to the smell and I didn't want people to print to it with this bad fuser.	Add Attachment
Katie Halvorson	Jul 10, 2013 02:41 PM	Called to say she would like someone to look asap because it is starting to smell bad now	Add Attachment
Katie Halvorson	Jul 10, 2013 02:10 PM	printer is making loud high pitch noises and error page prints off. Error is "unregistered. ascending comment show. Stack" No print jobs are going through successfully. She has restarted the printer as well. She also sent print job to another printer and worked just fine. Someone is going to be around rest of the day. BO-Scarecrow	Add Attachment