Service Request Ticket - # 51059

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 10, 2013 06:59 PM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090134[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFM3CK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:30:6B:D4

TECHS Submitted by Hannah Arriola Contact harriola08@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Jared Petersen Jul 11, 2013 08:50 AM 
Task reassigned to Self Resolved.
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Jared Petersen Jul 11, 2013 08:50 AM 
Status changed from (1) Pending to (5) Completed
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Jared Petersen Jul 11, 2013 08:50 AM 
Was able to print just fine with both my login and the lab tech's 
login. Could not reproduce issue.
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Jared Petersen Jul 11, 2013 08:05 AM 
Task reassigned to Jared Petersen.
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Hannah Arriola Jul 10, 2013 06:59 PM 
When student tries to print they are asked in 
another window if they trust this printer and 
when they select yes, it says it could not print 
to that printer or that it needs certain 
certificates. 



Computer B2
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