Service Request Ticket

Service Request Information

CONTACT	Name	Lab Attendant, APSC	Date	Jul 10, 2013 07:18 PM
	Department	University Computing Solutions	Phone	88069
	Location		Email	printerpaper@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091036 (opens in a new window)	Bldg/Room	UNK
	Service Tag	4VB9RL1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	4VB9RL1	Location	Unknown
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:7D:2E:09

TECHS	Submitted by	Hannah Arriola	Contact	harriola08@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Laven Voth	Jul 11, 2013 03:58 PM	Task reassigned to Self Resolved.	Add Attachment
Laven Voth	Jul 11, 2013 03:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jul 11, 2013 09:51 AM	Task reassigned to Laven Voth.	Add Attachment
Samrid Aryal	Jul 11, 2013 08:56 AM	Task reassigned to UCS Tech.	Add Attachment
Samrid Aryal	Jul 11, 2013 08:55 AM	Tried to install the driver using my admin login it would still not allow us to install. Neither it would allow me to remove the printer even though I login as ucsadmin.	Add Attachment
Samrid Aryal	Jul 11, 2013 08:02 AM	Task reassigned to Samrid Aryal.	Add Attachment
Hannah Arriola	Jul 10, 2013 07:18 PM	guess what? the apsc lab attendant computer is having the same issue as another computer! error message says: do you trust this printer? (I press install driver and it loads a few things) An administrator password is required. Guess what? I don't have one of those. So I press no and the next error message reads: an error occurred while printing. Help.	Add Attachment