Service Request Ticket - # 51069

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 11, 2013 11:28 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20090188[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Dell UltraSharp 2208WFP Monitor,AIO Stands AX510
Serial No. CN0D308J728729780N6I Location broken
TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Jul 12, 2013 09:53 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jul 12, 2013 09:53 AM 
Dyl brought a monitor over to put in place of the
broken monitor.  Changes have been made in inventory.
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Tricia Flaherty Jul 12, 2013 09:40 AM 
Task reassigned to Lori Burgeson.
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Tricia Flaherty Jul 12, 2013 09:40 AM 
gave Lori spare 22" for Maint
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Lori Burgeson Jul 12, 2013 07:29 AM 
Computer: 20090152[Edit Inv]
Monitor: 20090188[Edit Inv]
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Lori Burgeson Jul 12, 2013 07:26 AM 
Task reassigned to Tricia Flaherty.
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Lori Burgeson Jul 12, 2013 07:26 AM 
Tricia - what are we doing with hardware that is
out of warranty now?  Neither the computer or
monitor are under warranty anymore.
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Dyl Karbia Jul 11, 2013 04:05 PM 
Task reassigned to Lori Burgeson.
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Dyl Karbia Jul 11, 2013 04:01 PM 
With the troubleshooting done on the machine I
realize that monitor was completely bad. I spoke
with Lori regarding this issue and give her the
(WOU)# for both the system unit and the monitor.
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Katie Halvorson Jul 11, 2013 11:28 AM 
Monitor is blinking dell signs and never starts
up.  The power color for the monitor and the
computer are green and they have restarted the
computer.  The monitor just keeps blinking with
the dell sign in the background.  They have also
tried all the connections to the monitor. 
Computer is in room 121
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