Service Request Ticket - # 51072

Service Request Information

CONTACT Name Osborn, Cristina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 11, 2013 01:40 PM
Department Student Enrichment Program Phone 88550
Location Email osbornc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20071226[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D630, 2.40GHz, 4M L2 Cache, 800MHz
Serial No. H54PGG1 Location PDR

CPU Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)


OS Unknown Software MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P006424 installed as Office Pro 2003

Wired NIC 02:00:54:55:4E:01


Wireless NIC 00:1F:3B:CC:3D:05

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jul 15, 2013 03:09 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jul 15, 2013 03:09 PM 
Ghost the two window XP  Dell Latitude 630 laptops
and did window updates and installed all of the
necessary software that enable the machine run
smoothly on the network. Upgraded the other Dell
machine from XP to window7.
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Laven Voth Jul 11, 2013 03:58 PM 
Task reassigned to Dyl Karbia.
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Katie Halvorson Jul 11, 2013 01:41 PM 
****This is an email****
These two laptops weren't on ticket 51032. I just
found out about 20071226[Edit Inv]. I didn't know the WOU #
yet for the second laptop, but I have it now.
20071227[Edit Inv].

Thanks.
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Katie Halvorson Jul 11, 2013 01:40 PM 
****This is an email****
These are the last 2 laptops I believe we have
that need to be updated.

Laptop 20071226[Edit Inv]
This was Don Boderman's laptop, but he is no
longer working in our department. Can you please
wipe it clean so we can check it out to students?
Can it connect wirelessly to the internet?

Laptop 20071227[Edit Inv]
This needs to be updated. The username is Student
and the password I believe is classathome. Can it
be changed so we can just enter our own username?
Also, is it possible to connect wirelessly?

Also, I see ticket #51032 was closed, but I have
not received the laptops back yet.

I really appreciate your help getting these
laptops updated before our students return in the
fall.

Thank you,

Cristina Osborn
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