Service Request Ticket - # 51083

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 12, 2013 12:34 PM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090475[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
Serial No. HAV405270 Location PDR

Model 8860/DN Hostname psychlab.wou.edu
Notes IP: 140.211.116.123 Ink/Toner Refill Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798

Wired NIC 00:00:AA:AE:CE:31

TECHS Submitted by Juliette Sprague Contact jsprague11@mail.wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jul 22, 2013 08:22 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Megan Thibeault Jul 22, 2013 08:22 AM 
Printer is working
 Add Attachment
Megan Thibeault Jul 16, 2013 02:25 PM 
Status changed from (5) Completed to (1) Pending
 Add Attachment
Megan Thibeault Jul 16, 2013 02:25 PM 
Ref#19110209
 Add Attachment
Megan Thibeault Jul 16, 2013 08:09 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Megan Thibeault Jul 16, 2013 08:09 AM 
Tech came out and replaced both the media and
process drives. The printer is currently working
correctly. If the process drive breaks again then
this machine is toast.
Add Attachment
Megan Thibeault Jul 12, 2013 02:31 PM 
Ref#19104552

I received the error code: 
70,010.43:433381

The xerox rep says that the error code is incorrect.
Add Attachment
Megan Thibeault Jul 12, 2013 02:19 PM 
Task reassigned to Megan Eichler.
 Add Attachment
Juliette Sprague Jul 12, 2013 12:34 PM 
Opening up the printer there is no visible
mechanical issues but every job causes the printer
to jam as well as make loud jamming, grinding
noises. Rebooting to no avail displays error at
about 98% of the warm up all the while making the
same loud and unusual grinding noises.
 Add Attachment