Service Request Ticket - # 51101

Service Request Information

CONTACT Name Davis, Cheryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 16, 2013 09:26 AM
Department Deaf Studies and Professional Studies Phone 88053
Location Email davisc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100754[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. 7BXG3Q1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,MS Office Pro Plus 2010 installed as Office 2007 from P0079246,[TRANSFERRED from #20070676 Camtasia Studio7/Snagit10 bundle from VISA2010001843 UPGRADED JULY2014 to Camtasia Studio v8 and Snagit v12 from VISA2014004083, Adobe Acrobat Pro v9 WIN from P0076844], IncSight Bundle(excel addin) #3 VISA2013003696,PeltierTechChart Utility(excel addin) VISA2013003698, PivotPowerPremiumRibbon(excel addin) VISA2013003697

Wired NIC 5C:26:0A:3E:3D:B9


Wireless NIC 58:94:6B:FD:7F:3C


Bluetooth NIC 1C:65:9D:F5:46:CD

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Adam Fyffe Aug 08, 2013 01:13 PM 
Task reassigned to Self Resolved.
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Adam Fyffe Aug 08, 2013 01:13 PM 
Status changed from (1) Pending to (5) Completed
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Adam Fyffe Aug 08, 2013 10:10 AM 
Task reassigned to UCS Tech.
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Adam Fyffe Jul 31, 2013 09:14 AM 
Task reassigned to Adam Fyffe.
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Katie Halvorson Jul 24, 2013 08:03 AM 
Called and said she is going to be out of office
for several days and she will call back when she
is back and we can continue working on this for her.
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Adam Fyffe Jul 23, 2013 10:55 AM 
Left VM
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Jared Petersen Jul 19, 2013 06:35 PM 
Going on vacation for the week, assigning to main queue.
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Jared Petersen Jul 19, 2013 06:32 PM 
Task reassigned to UCS Tech.
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Jared Petersen Jul 19, 2013 04:36 PM 
Priority changed from (2) High Priority to (3) Priority.
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Jared Petersen Jul 19, 2013 04:35 PM 
Returned the computer to her and put the loaner back on the 
shelf.

Mentioned that she was having trouble connecting to printer RR-
RRCD-Gina. Stopped the spooler and tried adding the printer to 
her computer several times but wasn't successful. The printer 
says that it's offline even though other users are able to print to 
it just fine.
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Jared Petersen Jul 19, 2013 03:59 PM 
Ran the computer at ~100% CPU capability for 24 hours to see if I 
could reproduce the heat error with the new heatsink. Was unable 
to. Computer is fine to return to user.
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Lori Burgeson Jul 18, 2013 03:00 PM 
Task reassigned to Jared Petersen.
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Lori Burgeson Jul 18, 2013 03:00 PM 
Replaced the heatsink and Jared is going to test
the machine out before giving it back to Cheryl
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Lori Burgeson Jul 18, 2013 07:24 AM 
Finally was able to get the error Cheryl was
seeing.  Warrantied a heatsink and will install
once we receive it.
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Jared Petersen Jul 16, 2013 11:11 AM 
Task reassigned to Lori Burgeson.
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Jared Petersen Jul 16, 2013 11:10 AM 
Replaced her laptop with our only loaner laptop. Let her know 
what's going on and that we will eventually need to upgrade it to 
Windows 7. Cheryl's laptop is now on the loaner laptop shelf behind 
Lori.
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Jared Petersen Jul 16, 2013 10:24 AM 
Is currently with a guest speaker in ED 217 but 
her office is open now. Will need a loaner for 
sure if we need to take it back to our offices.

Heading over now.
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Jared Petersen Jul 16, 2013 10:22 AM 
Task reassigned to Jared Petersen.
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Jared Petersen Jul 16, 2013 10:18 AM 
M1001 errors are usually attributed to either GPU or 
CPU fan malfunctions.
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Jared Petersen Jul 16, 2013 10:17 AM 
Left VM
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Nicole Crane Jul 16, 2013 09:26 AM 
Her computer has come up with an error saying 
that it has a fan malfunction, and says call Dell 
support with error code: M1001. 

It is also making a weird noise and running hot. 
The noise started a couple days ago.
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