Service Request Ticket - # 51105

Service Request Information

CONTACT Name Fordham, Kayla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 16, 2013 10:30 AM
Department Human Resources Phone 88490
Location Email fordhamk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20071026[Edit Inv] (opens in a new window) Bldg/Room AD 206C
Service Tag Description HP LaserJet P4515x Laser Printer #CB516A#ABA
Serial No. SCNDY105571 Location HR Admin Room 206C, Jen Sauer, Recruitment Asst

Model 1pcb516a Hostname kay.wou.edu
Notes IP:140.211.116.55 Ink/Toner Refill

Wired NIC 00:1E:0B:16:FA:2D

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jul 16, 2013 11:20 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jul 16, 2013 11:20 AM 
The machine printer driver was corrupt. In so
doing I uninstalled and re-installed the right
printer driver.That fix the problem.
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Dyl Karbia Jul 16, 2013 11:17 AM 
Task reassigned to Dyl Karbia.
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Katie Halvorson Jul 16, 2013 10:30 AM 
The room is always open so you can just go in and
fix whenever works best.
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Katie Halvorson Jul 16, 2013 10:30 AM 
they are getting the PCL XL error on their printer
HR-key whenever they go to print.  The printer is
in 206C.
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