Service Request Ticket

Service Request Information

CONTACT	Name	Davis, Cheryl	Date	Jul 17, 2013 09:25 AM
	Department	Deaf Studies and Professional Studies	Phone	88053
	Location		Email	davisc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080850 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude E6400, 2.53GHz, 1066MHz 6M L2 Cache
	Serial No.	70GZWF1	Location	PDR
	CPU	Intel Core 2 Duo T9500(2.6GHz/800MHzFSB/6ML2cache)
	OS	Unknown	Software	Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0069591 installed as Office Pro 2003, transfered from W#20050763 - Adobe Creative Suite Prem.v2(P0055221)
	Wired NIC	00:21:70:EC:F5:05
	Wireless NIC	00:21:5D:DC:A0:92

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Jul 17, 2013 01:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jul 17, 2013 01:57 PM	The printer had some issue with the driver been corrupt. I uninstalled and reinstalled the printer drivers on the system that fix the problem.	Add Attachment
Dyl Karbia	Jul 17, 2013 12:10 PM	Task reassigned to Dyl Karbia.	Add Attachment
Dyl Karbia	Jul 17, 2013 10:01 AM	Left VM	Add Attachment
Katie Halvorson	Jul 17, 2013 09:25 AM	When she goes to print to RR-RRCD she gets an error from her computer that says she is unable to connect. She has restarted the computer and same error. Also, when she goes to print to RR-RRCD Gina she gets an offline error but she knows others are printing to this printer today. Both of the printers say ready on the screen. She will be in and out of her office today but it will be unlocked. You can find her in ED217 if not in her office.	Add Attachment