Service Request Ticket - # 51116

Service Request Information

CONTACT Name E-Nunu, Ed   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 17, 2013 09:51 AM
Department Student Engagement Phone
Location Email enunue@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110675[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 1Y3BNS1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084903 installed as Office 2007

Wired NIC 18:03:73:17:52:4E

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public
Entered by Date Memo
Jared Petersen Jul 18, 2013 04:13 PM 
Status changed from (2) Scheduled to (5) Completed
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Jared Petersen Jul 18, 2013 04:12 PM 
Added him as an admin and showed him how to do dual monitors.
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Jared Petersen Jul 17, 2013 02:02 PM 
****This is an email****
Sounds good. I will see you tomorrow than Jared. 

Thanks again.

Ed
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Jared Petersen Jul 17, 2013 10:50 AM 
Task reassigned to Jared Petersen.
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Jared Petersen Jul 17, 2013 10:50 AM 
Status changed from (1) Pending to (2) Scheduled
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Jared Petersen Jul 17, 2013 10:50 AM 
****This is an email****
It only takes a couple of minutes. I just need to log you off, log 
in to my account, change a couple of things, and then log back 
off.

I'll come over tomorrow a little 4PM though, since I don't want to 
interrupt your meeting today.

Thanks,

Jared Petersen
Student Computer Technician
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Jared Petersen Jul 17, 2013 10:49 AM 
****This is an email****
I am available atomorrow after 4PM, Friday after 1PM and also 
next week as well. Not sure how long the process will take, but I 
will be in the office today as well after 4PM but for an informal 
meeting. My phone extension is x88514 and my room number is 
210A in the Werner University Center. 

Thanks!

Ed
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Jared Petersen Jul 17, 2013 10:07 AM 
****This is an email****
Ed E-Nunu,

I received your service request for admin rights on your 
computer. When would you like me or one of the other student 
computer technicians to come over and do that for you?

Also, I would like to request your contact information. I only have 
your email but I need your phone extension and building/room 
number as well.

Thank you,

Jared Petersen
UCS Student Computer Technician
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Katie Halvorson Jul 17, 2013 09:58 AM 
ignore the last email.  I will make a separate one
for network support.  Just admin rights on this task
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Katie Halvorson Jul 17, 2013 09:52 AM 
****This is an email****
Below is the access Ed needs. His V# 00318391

 

WUC-SLA Staff Folder, Information Desk Access,
Meeting_m¿., Student Buildin¿., FSA Access,
Holiday Decorating, SLA Ass¿., ID cards, Discover
Lea¿, C.A.

 

Let me know if you have any questions. Thanks!
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Katie Halvorson Jul 17, 2013 09:51 AM 
****This is an email****
Good morning, 

My name is Ekpeju Ed E-Nunu and I was recently
hired as the Coordinator for Student Organizations
and Activities with Student Leadership and
Activities. I cc'ed our Office Coordinator Angie
Barry should there be any other questions, but I
was hoping someone in your office could give me
access to admin privileges for the computer.

My supervisor Megan Habermann stated I should give
you the number listed on my computer to help with
this process as well (20110675). 

Thank you and have a great day!
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