Made him an admin on his machine

Task reassigned to UCS Tech.

He just got his computer back from us and now it
is not allowing him to install software.It says
that he does not have administration authority. 

Hooked up the computer and added the requested 
printers. Good to go.

Left VM

Status changed from (2) Scheduled to (1) Pending

Computer has been imaged and is in the process of installing the 
requested programs.

Please call randy-scan is complete.

he is around till 4

Computer is unable to open excel documents and gives a ". . . 
not a valid W32 application" error. Went over, tried to repair it in 
the control panel without success. Uninstalled Office 2007. When 
I went to reinstall it, the computer gave me an error message 
about it not having the proper digital signature.

Sophos began giving me an alert message in the taskbar 
notifying me that it had found a virus (see attached image) and 
that it was currently in quarantine. Upon attempting to launch 
Sophos, it gave me the same exact invalid digital signature error 
message as before. I tried running Malwarebytes and ran into the 
same issue. I was able to successfully run SuperAntiSpyware and 
it is currently running a full scan.

The user has been instructed to call the helpdesk when the scan 
is complete or runs into any problems. I will check back later 
today as well.

If SuperAntiSpyware is unable to resolve the issue, the only other 
thing we can do is re-image it. We need to make sure to carefully 
document the necessary applications that he requires if this 
option is to be used.