Service Request Ticket - # 51125

Service Request Information

CONTACT Name Borst, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 18, 2013 09:49 AM
Department Business Services Phone 88284
Location Email borsts@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20031445[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 4200dtn
Serial No. susgns38103 Location PDR

Model Q2428A#ABA Hostname snap-ad-4200dtn.wou.edu
Notes Duplex; additional 500 sheet tray, maintenance repair of new fuser from P0086554 AUG2012(SR48007), HP JetDirect 615N Int. 10/100 EIO 1-Port Print Server (J6057A#ABA) from VISA2014004493 SR56285 MARCH2015 IP:140.211.116.76 Ink/Toner Refill

Wired NIC 00:01:E6:E1:2C:13

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jul 18, 2013 10:44 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jul 18, 2013 10:43 AM 
deleted the drivers and reinstalled them. printing
fine now.
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Megan Thibeault Jul 18, 2013 10:43 AM 
Task reassigned to Megan Eichler.
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Nicole Crane Jul 18, 2013 10:11 AM 
Task reassigned to UCS Tech.
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Nicole Crane Jul 18, 2013 10:11 AM 
Wou#: 20031445[Edit Inv]. Snap is the name of the printer. 

Computer that its connected to Wou#: 20110834[Edit Inv]
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Nicole Crane Jul 18, 2013 10:06 AM 
Called and left VM
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Lori Burgeson Jul 18, 2013 10:00 AM 
Task reassigned to Nicole Crane.
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Lori Burgeson Jul 18, 2013 10:00 AM 
We need a WOU number and a host name if it is
networked.  There is not enough information to
begin looking on the network side of things first.
 We cant look up any inventory on this printer
without the information.
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Nicole Crane Jul 18, 2013 09:49 AM 
Their receipt printer is no longer printing. It 
is giving an illegal operator sequence error.

Started Tuesday. 
First Floor Ad at cashier window
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