Service Request Ticket - # 51126

Service Request Information

CONTACT Name Behling, Mylisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 18, 2013 10:08 AM
Department College of Liberal Arts and Sciences Phone 88226
Location Email behlingm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20091189[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 8860/DN Color Laser Printer
Serial No. HAV134241 Location PDR

Model 8860/DN Hostname ua-wolf
Notes Ink/Toner Refill

Wired NIC 00:00:AA:D2:BF:F0

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jul 18, 2013 02:06 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jul 18, 2013 02:06 PM 
****This is an email****
Awesome, it appears to be working, thank you kindly!!


Warm Regards,
Mylisa
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Megan Thibeault Jul 18, 2013 11:01 AM 
Task reassigned to Megan Eichler.
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Megan Thibeault Jul 18, 2013 11:00 AM 
****This is an outgoing email****
Hi Mylisa,

We were just following up with you regarding a
service request that we have for you.  (#51126)

Description: color printer not working

This issue should be fixed now. You might need to
restart your computer.  Please let me know if your
still having problems.

Thanks,
Megan Eichler
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Katie Halvorson Jul 18, 2013 10:26 AM 
Task reassigned to UCS Tech.
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Katie Halvorson Jul 18, 2013 10:26 AM 
****This is an email****
Perfect, that naughty Wolf WOU number is
#20091189[Edit Inv].  Thanks!

Warm Regards,
Mylisa
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Lori Burgeson Jul 18, 2013 10:21 AM 
Task reassigned to Service Request Desk.
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Lori Burgeson Jul 18, 2013 10:21 AM 
Katie, I need a WOU number please
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Katie Halvorson Jul 18, 2013 10:09 AM 
****This is an email****
Great, here is how it reads on my computer: 
UA-Wolf on Krusty

Warm Regards,
Mylisa
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Katie Halvorson Jul 18, 2013 10:08 AM 
****This is an email****
Good morning!

I did reboot all three computers that use this
printer as well as the printer in question.  I did
a troubleshoot from the printer itself and from
our desktops with zero errors found. 

It does not even allow us the color option when
attempting to print (from our computers)

Thank you for your help!

Warm Regards,
Mylisa
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Katie Halvorson Jul 18, 2013 10:08 AM 
****This is an email****
Hi there,

 

We seem to be having a difficult time with our
network color printer, WOLF.  It is not
recognizing that it is a color printer on our
computers.  We are trying to get ready for the big
Smith Fine Arts Auction and noticed we have no way
of printing our color certificates, etc. 

 

Have you seen this happen before?  Should I submit
a ticket for help?  Thank you for any guidance you
can provide!  Have a great evening

 

Kindly,

Mylisa
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