Service Request Ticket - # 51129

Service Request Ticket - # 51129

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Price, Sharon	Date	Jul 18, 2013 12:00 PM
	Department	Student Enrichment Program	Phone	89355
	Location		Email	pricesl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20071136 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude D630, 2.40GHz, 4M L2 Cache, 800MHz
	Serial No.	CX2XDG1	Location	PDR
	CPU	Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)
	OS	Unknown	Software	MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0066216 installed as Office Pro 2003, installed Office Pro Plus 2007 on 3/2/10
	Wired NIC	02:00:54:55:4E:01
	Wireless NIC	00:1F:3C:58:AE:3C

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Katie Halvorson	Jul 18, 2013 02:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Jul 18, 2013 02:35 PM	**This is an email** You can close this ticket please. Laptop was removed. Thank you, Sharon	Add Attachment
Jared Petersen	Jul 18, 2013 02:02 PM	Forgot to mention that I checked out the teacher station in there and found that it was working fine.	Add Attachment
Jared Petersen	Jul 18, 2013 01:59 PM	There wasn't a laptop in MNB 103 at all. Talked to Sharon and someone else in the offices down there and they mentioned seeing Nathan earlier but weren't sure if he was working on this or something else. Sharon also mentioned that some of the VMware thin clients in MNB 110 had out of order signs posted on them and was curious what was going on.	Add Attachment
Jared Petersen	Jul 18, 2013 01:37 PM	Task reassigned to Jared Petersen.	Add Attachment
Katie Halvorson	Jul 18, 2013 12:00 PM	**This is an email** The WOU number for the laptop in MNB 103 is: 2007 11136 Thanks, Sharon	Add Attachment
Katie Halvorson	Jul 18, 2013 12:00 PM	**This is an email** Just in case this is not on your radar already - the laptop in MNB 103 isn't fixing the problem due to it not being updated or something. The regular computer in there is not working (which it seemed like someone was working on it) and a laptop was left. The problem is that when the instructor tries to download files, it keeps saying it needs updating or something and can't open the file. This is the last day of class so the professor is bringing in our Department laptop and hoping this will work for today. They will need it for SOAR though but that won't happen until Sat. July 27. I just wanted to be sure it was on the list to repair before then. Thanks so much, Sharon	Add Attachment