Service Request Ticket - # 51130

Service Request Ticket - # 51130

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Service Request Information

CONTACT	Name	Rezell, Deborah	Date	Jul 18, 2013 01:27 PM
	Department	University Computing Solutions	Phone	88975
	Location		Email	rezelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110877 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2G655V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446; TRANSFERING NCH Software Debut Video Capture Software from VISA2013003736 TO PC LAPTOP W#20140487
	Wired NIC	18:03:73:26:30:1C

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Aug 13, 2013 10:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Aug 13, 2013 10:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Aug 13, 2013 10:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Aug 13, 2013 10:05 AM	I spoke with Dave McEvilly regarding this task. He ask me to remove the machine from the domain because it is the group policy that is causing the machine to constantly goes to sleep after few minutes.I did removed it from the domain and did some necessary setting on the system now the machine work just fine.	Add Attachment
Dyl Karbia	Aug 02, 2013 01:32 PM	Check her office today it was lock.	Add Attachment
Katie Halvorson	Jul 24, 2013 11:27 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Jul 24, 2013 11:27 AM	She called and would like you to come over as soon as you are available because the computer keeps going to sleep. It is set as never but still goes to sleep and she can't have that happen.	Add Attachment
Dyl Karbia	Jul 19, 2013 11:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jul 19, 2013 11:25 AM	I configure the machine and setup a local user account that Deborah requested on her machine.	Add Attachment
Dyl Karbia	Jul 18, 2013 02:19 PM	Task reassigned to Dyl Karbia.	Add Attachment
Katie Halvorson	Jul 18, 2013 01:27 PM	**This is an email** This computer was recently upgraded and due to the domain policy - it turns off and you have to re-enter your password to get it on again.....I cannot have this computer turn off at all - because it records athletic functions which can be 1-3 hours in length. So I need a generic log in - such as DPS/wouhead so I can log in and not have it turn off due to the domain policy on campus. Dave D and Dave M know what I need. Deborah DEBORAH REZELL DIGITAL MEDIA PRODUCER WESTERN OREGON UNIVERSITY OFFICE: 503-838-8975	Add Attachment
Katie Halvorson	Jul 18, 2013 01:27 PM	**This is an email** UCS - I need to have a local log in for the PC that records video for Athletics. This local site must include Internet access.....but not WOU access. The PC is 20110877, it is located in Master Control in ITC005 I'm not in on Fridays....so we can do this anytime next week M-Thur. Thanks, Deborah	Add Attachment