Service Request Ticket

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Service Request Information

CONTACT	Name	Barry, Angie	Date	Jul 19, 2013 11:33 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110029 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	5SWG4R1	Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	5SWG4R1	Location	Loaner shelf
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081768 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:66:C5:7A
	Wireless NIC	A0:88:B4:B0:51:D4
	Bluetooth NIC	D0:DF:9A:3C:85:48

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	jpetersen11@wou.edu	88925

Tracking

Entered by	Date	Memo
Jared Petersen			Email Public
Entered by	Date	Memo
Jared Petersen	Jul 30, 2013 04:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	Jul 30, 2013 04:28 PM	Went over with Lori and reviewed the check out process with the desk attendant. Dropped off laptop.	Add Attachment
Jared Petersen	Jul 30, 2013 01:22 PM	Tested all of the keys. Works. Will wait for Lori to drop it off.	Add Attachment
Lori Burgeson	Jul 30, 2013 01:04 PM	Task reassigned to Jared Petersen.	Add Attachment
Lori Burgeson	Jul 30, 2013 01:04 PM	keyboard and palm rest were replaced. Jared will test the laptop to make sure everything is working. Jared and I will take it back to WUC together.	Add Attachment
Lori Burgeson	Jul 29, 2013 12:23 PM	Still waiting for parts to be delivered	Add Attachment
Shandelle Plasker	Jul 26, 2013 11:14 AM	Angie would like for Lori to call her about her computer. She will be here tell 5PM today.	Add Attachment
Jared Petersen	Jul 19, 2013 12:24 PM	Task reassigned to Lori Burgeson.	Add Attachment
Jared Petersen	Jul 19, 2013 12:24 PM	Task reassigned to Jared Petersen.	Add Attachment
Jared Petersen	Jul 19, 2013 12:24 PM	Grabbed laptop from WUC 210. Passing it off to Lori so that she can order a new keyboard.	Add Attachment
Lori Burgeson	Jul 19, 2013 12:07 PM	Task reassigned to UCS Tech.	Add Attachment
Lori Burgeson	Jul 19, 2013 12:07 PM	keyboard has been warrantied through Dell	Add Attachment
Jared Petersen	Jul 19, 2013 11:52 AM	Left VM	Add Attachment
Jared Petersen	Jul 19, 2013 11:48 AM	Task reassigned to Jared Petersen.	Add Attachment
Shandelle Plasker	Jul 19, 2013 11:33 AM	**This is an email** Angela Barry 11:25 AM (4 minutes ago) to UCS Hi, I need a laptop repaired. It is 20110029. It is a laptop we check out to students and has been returned with missing keys. I have taken it out of service and if you could call me before you come to get it I can make sure it is ready for you. Thanks!	Add Attachment