Service Request Ticket - # 51147

Service Request Information

CONTACT Name Wimmer, Craig   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 22, 2013 09:44 AM
Department Student Health & Counseling Center Phone 88772
Location Email wimmerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100417[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.16GHz, 6M, 1333MHz FSB
Serial No. GNQNNN1 Location PDR

CPU Intel Core 2 Duo E8500(3.16Hz,6M,1333FSB)


OS Windows 7 Pro, 64 bit Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0077859 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:93:9F:B3

TECHS Submitted by Bryan Plasker Contact bplasker08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jul 24, 2013 05:03 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jul 24, 2013 05:03 PM 
With the trouble shooting done on the machine I
realize the power supply was faulty. The bad power
supply have be replace.
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Katie Halvorson Jul 24, 2013 09:36 AM 
He called today asking what the status was on this
and what is next for the bad power supply issue.
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Dyl Karbia Jul 22, 2013 02:32 PM 
The computer have bad power-supply.
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Dyl Karbia Jul 22, 2013 02:02 PM 
Task reassigned to Dyl Karbia.
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Megan Thibeault Jul 22, 2013 11:00 AM 
Task reassigned to UCS Tech.
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Bryan Plasker Jul 22, 2013 10:54 AM 
Task reassigned to Megan Eichler.
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Megan Thibeault Jul 22, 2013 09:53 AM 
Task reassigned to Bryan Plasker.
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Megan Thibeault Jul 22, 2013 09:53 AM 
w#?
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Bryan Plasker Jul 22, 2013 09:44 AM 
Computer was turned on and started making funny
noises. The light on the computer then turned
orange and is not responding to anything at all.
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