Service Request Ticket

Service Request Information

CONTACT	Name	Lab Attendant, APSC	Date	Jul 22, 2013 09:56 AM
	Department	University Computing Solutions	Phone	88069
	Location		Email	printerpaper@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120146 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF, Core i7-2600, 3.4GHz, 8M
	Serial No.	JLGL7V1	Location	PDR
	CPU	Intel Core i7-2600(3.4GHz, 8M)
	OS	Windows 10 Pro, 64 bit	Software
	Wired NIC	18:03:73:34:8A:6F

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Jul 22, 2013 02:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jul 22, 2013 02:29 PM	I realize that someone play with the settings on the monitors changing it from DVI to VGA. That cause the monitor to not display any image. I reset the monitors now it work fine.	Add Attachment
Dyl Karbia	Jul 22, 2013 02:02 PM	Task reassigned to Dyl Karbia.	Add Attachment
Lori Burgeson	Jul 22, 2013 12:02 PM	Power supplies were warrantied on Dell for all three computers	Add Attachment
Lori Burgeson	Jul 22, 2013 11:36 AM	There are two more computers in the NS 216 room that have no power supply. When I push the power supply button it turns on but once I let go it turns off. I checked all wires which are plugged in tightly. Wou# 20120134 Wou# 20120141	Add Attachment
Shandelle Plasker	Jul 22, 2013 09:56 AM	In natural science room 216 is a computer that will not turn on. when I push the screen power button it goes straight to power save mode. I checked the power supply, which will turn on if I hold the button but will turn straight off when I let go. I also checked all the wires witch are all plugged in tight.	Add Attachment