Service Request Ticket

Service Request Information

CONTACT	Name	Taylor, Steve	Date	Jul 22, 2013 12:44 PM
	Department	Natural Science/ Earth and Physical Science	Phone	88398
	Location		Email	taylors@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090895 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet P4515x Monochrome Laser Printer #CB516A#ABA
	Serial No.	CNDY397207	Location	PDR
	Model	CB516A	Hostname	geo.wou.edu
	Notes	duplexing, 2nd 500 sheet tray replacing Water_Boy W#20050966 4-2010 PRINTER MAINT: HP LaserJet P4515 Maintenance Kit #CB388A From P0100871 SR60222 MAY2016 IP:140.211.76.40	Ink/Toner Refill
	Wired NIC	F4:CE:46:3B:BE:12

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	lambertp@wou.edu	88003

Entered by	Date	Memo
Paul Lambert			Email Public
Entered by	Date	Memo
Paul Lambert	Jul 23, 2013 08:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Paul Lambert	Jul 23, 2013 08:57 AM	changed ports on the switch, now it works.	Add Attachment
Nicole Crane	Jul 22, 2013 01:52 PM	Task reassigned to Paul Lambert.	Add Attachment
Nicole Crane	Jul 22, 2013 01:52 PM	The IP address should end in 76:40 and it's not pulling anything. Port: 20C (Megan doesn't think it has any connection)	Add Attachment
Nicole Crane	Jul 22, 2013 12:44 PM	The printer "NS-water boy" is showing that it is offline. Their are several things in the que waiting to print. He has turned it on and off and tried to reconnect it but it hasn't worked.	Add Attachment