Service Request Ticket - # 51155

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 22, 2013 02:08 PM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20101248[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600DN Mono Laser Printer
Serial No. MHB907016E Location PDR

Model P3600/DN Hostname ed-gondor.wou.edu
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V NOT STUDENT TECH PRINTER MAINT: Phaser3600 Fuser unit from VISA2013003841 JAN2014 SR52603; Maint Kit from VISA2015004810 OCT2015 SR58333 IP: 140.211.118.29 Ink/Toner Refill std blk:106R01370, High blk: 106R01371
TECHS Submitted by Bryan Plasker Contact bplasker08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jul 22, 2013 03:00 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jul 22, 2013 03:00 PM 
I took out the belts and metal posts that break
off and cause these issues. I let the end user
know that if they need to print 3x5 cards to
contact me and I will install a new piece for
them. The printer is working just fine now.
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Megan Thibeault Jul 22, 2013 02:59 PM 
Task reassigned to Megan Eichler.
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Bryan Plasker Jul 22, 2013 02:08 PM 
Printer is constantly getting jammed. They have
tried to clear the jam but can not completely
clear everything. When trying to clear the printer
she noticed a piece in the printer that may be
broken inside.
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