Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Tiffany	Date	Jul 22, 2013 05:00 PM
	Department	College of Education	Phone	88825
	Location		Email	smitht@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091007 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	4VLDRL1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	4VLDRL1	Location	going to PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:7D:30:4E

TECHS	Submitted by	Bryan Plasker	Contact	bplasker08@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Aug 08, 2013 11:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Aug 08, 2013 11:11 AM	changed out all cables and ran virus scans, took off malware and add ons. If this problem comes up again it is most likely due to a graphic card issue	Add Attachment
Katie Halvorson	Aug 07, 2013 04:45 PM	Yes, she would like to try the cable switch first. She will be in her office all day tomorrow. If it is locked, check with front desk--Darla-- to unlock it.	Add Attachment
Adam Fyffe	Aug 07, 2013 09:37 AM	Left VM, cover is on though	Add Attachment
Adam Fyffe	Jul 30, 2013 02:02 PM	Left VM about checking the cables first, then we can replace the monitor with a 22" one but cannot replace the 27" with another due to the warranty being out of date. She will be back Monday AUG 5	Add Attachment
Adam Fyffe	Jul 23, 2013 11:08 AM	Monitor is 20091623	Add Attachment
Adam Fyffe	Jul 23, 2013 10:57 AM	Task reassigned to Adam Fyffe.	Add Attachment
Bryan Plasker	Jul 22, 2013 05:00 PM	Half of her monitor shows horizontal lines across the screen. This has been an ongoing problem for about a week. This does not constantly happen.She has restarted her computer when it happens, sometimes the lines go away and sometimes they do not.	Add Attachment