Service Request Ticket - # 51175

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 24, 2013 11:31 AM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090156[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFJZVH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Linux Software MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:31:4F:34

TECHS Submitted by Paul Gutzman Contact pgutzman08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jul 24, 2013 11:57 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jul 24, 2013 11:57 AM 
deleted the driver, gp update, and now its
printing just fine.
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Megan Thibeault Jul 24, 2013 11:38 AM 
Task reassigned to Megan Eichler.
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Paul Gutzman Jul 24, 2013 11:31 AM 
Computer #20090156/b8 will not connect to the
printer.  When I try to connect through Krusty a
dialog box opens that says "Windows cannot connect
to the printer.  Port is unknown."
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