Service Request Ticket

Service Request Information

CONTACT	Name	Zampich-Gibbs, Adria	Date	Jul 24, 2013 02:41 PM
	Department	International Education & Development	Phone	88161
	Location		Email	zampicha@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091345 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53C1KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2010; Adobe CS6 Design Standard license from P0090519
	Wired NIC	B8:AC:6F:83:F9:00

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Jul 25, 2013 03:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Jul 25, 2013 03:53 PM	I used the ninite website and downloaded Reader on her machine.That help resolve the issue she was facing earlier reading pdf file from online.	Add Attachment
Dyl Karbia	Jul 25, 2013 10:18 AM	Task reassigned to Dyl Karbia.	Add Attachment
Katie Halvorson	Jul 25, 2013 09:27 AM	She called to say she will be in her office all day today.	Add Attachment
Dyl Karbia	Jul 25, 2013 09:20 AM	Left VM	Add Attachment
Katie Halvorson	Jul 24, 2013 02:41 PM	Adobe reader is trying to download a PDF but comes up with an error every time it tries to complete. She has tried restarting and looking for updates but it fails updating as well. She has tried a few different documents and it is all the same thing. An already saved PDF would open, just not the ones from online for work she has been trying to get. She is around the rest of the day and tomorrow she is in her office all day.	Add Attachment