Service Request Ticket - # 51179

Service Request Information

CONTACT Name Smith, Tiffany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 24, 2013 03:54 PM
Department College of Education Phone 88825
Location Email smitht@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20080380[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet P2015dn Printer #CB368A#201
Serial No. JPBFG07139 Location PDR

Model CB368A Hostname edbudget.wou.edu
Notes duplexing Ink/Toner Refill

Wired NIC 00:1B:78:1E:F5:2D

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Jul 25, 2013 03:47 PM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Jul 25, 2013 03:47 PM 
It was actually a driver issue. The printer driver
on the system was corrupt and needed to be
uninstall and reinstalled.
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Katie Halvorson Jul 25, 2013 10:14 AM 
She called to say she just missed a tech and that
she will be around the rest of the day now.
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Dyl Karbia Jul 25, 2013 09:10 AM 
Task reassigned to Dyl Karbia.
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Katie Halvorson Jul 24, 2013 03:55 PM 
she is around 10 to 2 tomorrow
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Katie Halvorson Jul 24, 2013 03:54 PM 
She gets an error on her print job that says PCL
XL.  She has tried restarting her computer and
printer and still have same issue.  She is in her
office till 5 today.
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