Service Request Ticket

Service Request Information

CONTACT	Name	Menear, Carla	Date	Jul 25, 2013 08:12 AM
	Department	Creative Arts	Phone	88275
	Location		Email	menearc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080694 (opens in a new window)	Bldg/Room	SH 103
	Service Tag		Description	HP LaserJet P4515x Laser Printer #CB516A#ABA
	Serial No.	JPDF217246	Location	Carla Menear, music
	Model	CB516A	Hostname	fs-forks-rivers / forks-rivers.wou.edu
	Notes	duplexing, 2nd 500 sheet tray original printer, Maint kit from P0082991 Dec2011, HP LJP4015 Maint Kit #CB388A-PRM-B P0096191 DEC2014 SR55444 IP: 140.211.64.74	Ink/Toner Refill
	Wired NIC	00:1F:29:20:05:47

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jul 25, 2013 11:34 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Jul 25, 2013 11:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jul 25, 2013 11:34 AM	Reinsatlled printer drivers.	Add Attachment
Katie Halvorson	Jul 25, 2013 08:13 AM	She needs to print Banner reports and would like it working soon.	Add Attachment
Katie Halvorson	Jul 25, 2013 08:12 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Katie Halvorson	Jul 25, 2013 08:12 AM	She gets a "Kernal" error from her printer whenever she tries to print to EP-DEP terry house. None of her print jobs are going through. The print job comes off with the error and Jared has come to fix the issue before. TH front office against the wall. Anyone can get to it at any point.	Add Attachment