Service Request Ticket

Service Request Information

CONTACT	Name	Foster, David	Date	Jul 25, 2013 09:28 AM
	Department	Social Science	Phone	88805
	Location		Email	fosterd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110213 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 Minitower, i7-2600 (3.4GHz 8M)
	Serial No.	3169ZQ1	Location	PDR
	CPU	Intel Core i7-2600(3.4GHz, 8M)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007
	Wired NIC	18:03:73:B3:90:60

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jul 25, 2013 02:50 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Jul 25, 2013 02:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jul 25, 2013 02:50 PM	Scanned computer, and removed threats. Also used Revo Uninstaller to take out some suspicious looking software	Add Attachment
Katie Halvorson	Jul 25, 2013 09:29 AM	Linda Kunze is the contact for this--88344	Add Attachment
Katie Halvorson	Jul 25, 2013 09:29 AM	**This is an email** yes, please set up a service request. His WOU # is 20110213 and I have access to his office. Please let me know when someone might come over and I will unlock the door. LK : )	Add Attachment
Katie Halvorson	Jul 25, 2013 09:29 AM	**This is an email** Hi~ He wants a Malware scan. There is some program on his computer that opens up a web ad every time he switches pages. Thanks! LK : )	Add Attachment
Katie Halvorson	Jul 25, 2013 09:28 AM	**This is an email** Hello~ Dr. David Foster asked that I write to you on his behalf. He needs to have Malware removed from his computer. I am here most of the day and can let the techs into the office. Please let me know when you think someone might come over. 88344. Thanks, LK : )	Add Attachment