Service Request Ticket

Service Request Information

CONTACT	Name	Lewis, Justin	Date	Jul 29, 2013 04:05 PM
	Department		Phone
	Location		Email	lewisj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120870 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	j7g64x1	Location	PDR
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0089918 downgraded to Pro Plus 2010
	Wired NIC	F0:1F:AF:0E:FB:5C
	Wireless NIC	1C:3E:84:C6:87:1A
	Bluetooth NIC	2C:D0:5A:85:E5:8C

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Sep 11, 2013 03:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jul 30, 2013 02:22 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Dale Goodell	Jul 30, 2013 02:22 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Jul 29, 2013 05:03 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jul 29, 2013 05:02 PM	Debbie Braun can be a scondary contact	Add Attachment
Sarah Pettigrew	Jul 29, 2013 04:05 PM	NEW EQUIP SETUP: (GFA) A Dell laptop needs to be setup and delivered to Justin Lewis in HSS 309. The WOU # is 20120870. The laptop is located on the GFA shelf in the hallway.	Add Attachment