Service Request Ticket - # 51232

Service Request Information

CONTACT Name Courtney, Arlene   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 30, 2013 02:27 PM
Department Natural Science/ Chemistry Phone 88207
Location Email courtna@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121253[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18HPHX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010, TRANSFER TO NEW CPU W#20160133--Techsmith CamtasiaStudio(v8)/SnagIt(v11)WIN bundle from VISA2012003498, Adobe Acrobat XI(v11) Pro from P0090532, Adobe PhotoshopElem/PremiereElem v11 WIN from P0090532, Adobe Photoshop LightRoom v5 from P0090604 and Adobe Captivate v7 from P0090604, ; LiteratureandLatte Scrivener for Windows v1.8.6 VISA2014004412 and Scapple for Windows v1.0 VISA2014004412

Wired NIC B8:CA:3A:8E:48:0E

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Oct 17, 2013 02:25 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Aug 02, 2013 08:13 AM 
Priority changed from (3) Priority to (2) High Priority.
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Dale Goodell Aug 02, 2013 08:13 AM 
Task reassigned to Dale Goodell.
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Tricia Flaherty Jul 31, 2013 12:40 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jul 31, 2013 12:40 PM 
Please ask her if there is additional titles
needing to be moved from old computer as her most
of her new software is an updated verion but there
may be a few things that still need to be
transferred over if she wants them to be and they
are compatibile
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Tricia Flaherty Jul 31, 2013 12:38 PM 
software purchased for Arlene's new station can be
found at following t:drive locations:
T:\camtasia\Studiov8-Snagitv11BundelWIN

T:\Adobe Acrobat\Acrobat11Pro

T:\Adobe Elements Titles\Elements11Bundle

T:\Adobe Photoshop\PS_Lightroom5WIN-MAC

T:\Adobe Captivate\Captivate_v7
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Sarah Pettigrew Jul 30, 2013 02:27 PM 
NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be 
setup and delivered to Arlene Courtney in DSC 214. The WOU # 
of the monitor is 20121282[Edit Inv] and the computer is 20121253[Edit Inv]. The 
monitor and computer are in different locations. The computer is 
located on the shelf across from the restroom in ITC 009. The 
monitor is located on the top GFA shelf.
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