Service Request Ticket

Service Request Information

CONTACT	Name	LeMaster, Michael	Date	Jul 30, 2013 02:32 PM
	Department	Natural Science Division	Phone	88136
	Location		Email	lemastm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121259 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	18FQHX1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	18FQHX1	Location	Going to PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 10 Enterprise 64bit	Software	Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010, transfer from W#20081163: Adobe Acrobat Pro v6.0 Win license from P0045304, SigmaStat v3.1.1 and SigmaPlot v9.0.1 from P0056776 UPGRADED to SigmaPlot 12.5 VISA2013003767 OCT2013; OfficeOne Shape Locker v.23 (PowerPoint add-on) single user VISA2017006710 SEPT2017;
	Wired NIC	B8:CA:3A:8E:4A:F7

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Oct 17, 2013 02:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Aug 02, 2013 08:14 AM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Aug 02, 2013 08:14 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Jul 31, 2013 12:35 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jul 31, 2013 12:35 PM	so his prevvious station had older software for Acrobat(v6) and an old version of Systat SimaPlot(v9) and I am not sure if these will work under Windows 7 ?maybe in compatibility mode? He can contact me if he needs to get newer versions ordered. location for Sigmaplot installer: T:\Systat Software\SIGMA PLOT 9_0_1	Add Attachment
Sarah Pettigrew	Jul 30, 2013 02:32 PM	NEW EQUIP SETUP: (GFA) A Dell computer and monitor need to be setup and delivered to Michael LeMaster in DSC 115. The WOU # of the monitor is 20121283 and the computer is 20121259. The monitor and computer are in different locations. The computer is located on the shelf across from the restroom in ITC 009. The monitor is located on the top GFA shelf.	Add Attachment