Service Request Ticket - # 51240

Service Request Information

CONTACT Name Solvedt, Nora   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 31, 2013 09:26 AM
Department Library & Media Services Phone 88158
Location Email solvedtn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20101462[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 44ZSJQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007, TRANSFERRED to new CPU W#20141145 SR59531 MAR2016: Adobe DreamWeaver CS5.5 WIN from P0071871

Wired NIC 78:2B:CB:A6:34:A8


TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public

Entered by Date Memo
Laven Voth Aug 01, 2013 02:53 PM
Status changed from (1) Pending to (5) Completed
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Laven Voth Aug 01, 2013 02:53 PM
Her profile was reset to default, had to reinstall 
all her programs, and redo some of the custom 
settings.  Everything should be working now.
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Katie Halvorson Jul 31, 2013 12:10 PM
She tried restarting as well.
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Katie Halvorson Jul 31, 2013 12:09 PM
Also, her banner icon isn't showing up.  When she
tries a different web browser, says she needs a
plug-in but it can't be found.  She will be in her
office till 430 except for lunch.  Same thing
tomorrow.
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Katie Halvorson Jul 31, 2013 11:43 AM
Status changed from (5) Completed to (1) Pending
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Katie Halvorson Jul 31, 2013 11:43 AM
Her Thunderbird calendar is no longer on her
account and would like it back.
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Laven Voth Jul 31, 2013 10:58 AM
Status changed from (1) Pending to (5) Completed
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Laven Voth Jul 31, 2013 10:58 AM
Re-bound the computer, fixed the issue.
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Laven Voth Jul 31, 2013 10:25 AM
Task reassigned to Laven Voth.
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Nicole Crane Jul 31, 2013 09:26 AM
When she tried to turn on her computer it went to 
a black screen and said "your computer could not 
start". It recommended running an error check, 
and she did it ran for an hour. Then it shut 
itself down, she restarted and it went to log in 
screen, and it gave her the message: "The trust 
relationship between the work station and the 
primary domain failed".   

The computer is un-usable now. 
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