Service Request Ticket

Service Request Information

CONTACT	Name	Dennis, Carol	Date	Jul 31, 2013 10:41 AM
	Department	The Research Institute	Phone	88391
	Location		Email	dennisc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130070 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	8Z6NMX1	Description	Dell Latitude E6530,i7-3540M(3.0GHz, 4M Cache)
	Serial No.	8z6nmx1	Location	Green Room-BK HAM radio
	CPU	Intel Core i7-3540M Processor (3.0GHz, 4M cache)
	OS	Windows 10 Enterprise 64bit	Software	Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010, Adobe Captivate 7 WIN From P0091252, Adobe Production Prem CS6 from P0091252
	Wired NIC	F0:1F:AF:2C:37:86
	Wireless NIC	6C:88:14:E3:5B:18
	Bluetooth NIC	24:FD:52:36:D1:35

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Aug 05, 2013 02:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Aug 02, 2013 08:14 AM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Aug 02, 2013 08:14 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sarah Pettigrew	Jul 31, 2013 10:41 AM	NEW EQUIP SETUP: A Dell laptop, monitor, E-Port, and My Book external hard drive need to be setup and delivered to Carol Dennis in TODD 211. She works part time so you will need to call and schedule a time, you can contact her @8- 9206 (this number is different from the one that shows up in SR and was provided by Cindi Mafit). She may only be in on Mondays and Tuesdays. The WOU # of the laptop is 20130070. The monitor is 20130069. The external hard drive is 20130074. The E-port is 20130082. There is also additional software to add onto the laptop. The equipment is located on the counter in ITC 008.	Add Attachment