Service Request Ticket - # 51245

Service Request Information

CONTACT Name Mackor, Katie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 31, 2013 11:46 AM
Department Phone 88219
Location Email kmackor10@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20101361[Edit Inv] (opens in a new window) Bldg/Room WUC 106
Service Tag Description Xerox Phaser 3600DN Mono Laser Printer
Serial No. MHB899843E Location Abby House, Primary Printer

Model P3600/DN Hostname
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V NOT STUDENT TECH PRINTER Maint Repair: Phaser3600 ELA unit feed 3X5 part#022N02286 SR#50025 MAY2013, Pickup Roller Large capacity Feeder part#022N02177 SR50025 MAY2013 IP:140.211.118.5 Ink/Toner Refill std blk:106R01370, High blk: 106R01371

Wired NIC 00:00:AA:BE:81:AB


TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public

Entered by Date Memo
Craig Reno Aug 02, 2013 10:16 AM
Status changed from (1) Pending to (5) Completed
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Craig Reno Aug 02, 2013 10:16 AM
Went with Dyl to check on printer. Ethernet cable was damaged and 
not completely plugged in. Replaced the cable with another one 
they had sitting in their office. Then reconfigured printer to make it 
the default. User tested it, and it seems to work fine.
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Craig Reno Aug 02, 2013 10:14 AM
Task reassigned to Craig Reno.
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Craig Reno Aug 02, 2013 10:14 AM
Went with Dyl to check on the printer. 
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Dyl Karbia Aug 02, 2013 09:24 AM
Check the office but it was lock.
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Katie Halvorson Aug 01, 2013 09:16 AM
88709-mary's number.  Someone can contact her
before 130 and she can meet you today.
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Katie Halvorson Jul 31, 2013 02:29 PM
AS-abby house is the networked name.  No one can
get print jobs through.  It used to start to print
and then jam and never get anything done but now
it only says offline and possibly jammed too.

Katie is in till 4 today.  Not available till
10ish on Friday.
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Nicole Crane Jul 31, 2013 11:46 AM
The printer is saying it is offline and unable to 
print. Just started today.

 
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