Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Aug 01, 2013 12:23 PM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130077 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MU
	Serial No.	SC1ML402LDV31	Location	Loaner shelf
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0091311
	Wired NIC	10:DD:B1:EB:90:9E
	Wireless NIC	A8:BB:CF:09:FF:A4
	Bluetooth NIC	A8:BB:CF:09:FF:A5

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Sep 11, 2013 02:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Aug 02, 2013 08:12 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Dyl Karbia	Aug 01, 2013 03:54 PM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Dale Goodell	Aug 01, 2013 01:12 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Dale Goodell	Aug 01, 2013 01:12 PM	Task reassigned to Dale Goodell.	Add Attachment
Sarah Pettigrew	Aug 01, 2013 12:24 PM	**The first WOU # was 20130077	Add Attachment
Sarah Pettigrew	Aug 01, 2013 12:23 PM	NEW EQUIP SETUP: Two MacBook Pros and Two Dell laptops need to be setup and delivered to Angie Barry in WUC 210. The WOU #s are 2013007, 20130078, 20130079 and 20130080. We need to pickup the old laptops that we are replacing which are WOU # 20080414, 20080415, 20080416 and 20080419. The new equipment is in black cases and is located on the shelf across from the restroom in ITC 009.	Add Attachment