Service Request Ticket

Service Request Information

CONTACT	Name	Flaherty, Tricia	Date	Aug 02, 2013 02:10 PM
	Department	University Computing Solutions	Phone	88904
	Location		Email	flahert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121111 (opens in a new window)	Bldg/Room	DFSC 116
	Service Tag	G3XLFX1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	G3XLFX1	Location	Bio Research station, DSC116
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0090519 downgraded to Office Pro Plus 2010 SigmaPlot 12.5 (secondary license, SR#52266)
	Wired NIC	B8:CA:3A:75:A1:F3

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Oct 17, 2013 03:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Aug 07, 2013 02:31 PM	Definitely a clerical error on station for STAFF/ADMIN it is suppose to say DSC119 and NOT DSC110 I have edited the inventory to reflect that correction.	Add Attachment
Dale Goodell	Aug 02, 2013 02:16 PM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Aug 02, 2013 02:16 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Sarah Pettigrew	Aug 02, 2013 02:10 PM	NEW EQUIP SETUP: 7 Dell computers and monitors need to be setup and delivered to DeVolder. DSC 116 (Bio Research): computer W# 20121111 and monitor W# 20121118 DSC 212 (CHEM Research #1): computer W# 20121112 and monitor W# 20121119 DSC 212 (CHEM Research #2): computer W# 20121113 and monitor W# 20121120 DSC 202 (CHEM utility): computer W# 20121114 and monitor W# 20121121 DSC 202A (CHEM INSTRUMENT ROOM #1): computer W# 20121115 and monitor W# 20121122 DSC 202A (CHEM INSTRUMENT ROOM #2): computer W# 20121116 and monitor W# 20121123 DSC 110 (Staff/Admin): computer W# 20121117 and monitor W# 20121124 The computers are located on the shelf across from the restroom in ITC 009. The monitors are sitting on the floor underneath the shelves.	Add Attachment