Service Request Ticket - # 51278

Service Request Information

CONTACT Name Cain, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 06, 2013 10:33 AM
Department Phone 89711
Location Email cains@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100209[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag FQDQ1M1 Description Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
Serial No. FQDQ1M1 Location PDR 2023 Giveaway

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS Unknown Software MS Office Pro Plus 2010 installed as 2007 from P0076811, SPSS Stats Base 19 single user install from P0076979

Wired NIC 5C:26:0A:02:BC:98


Wireless NIC 00:27:10:20:6F:88


Bluetooth NIC 1C:65:9D:01:B0:85

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Aug 06, 2013 02:02 PM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Aug 06, 2013 02:01 PM 
Ran windows update, updated sophos, performed a virus scan, gave 
user admin rights on machine. Left laptop with office administrator 
on second floor to give to Sarah Cain.
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Craig Reno Aug 06, 2013 11:17 AM 
Task reassigned to Craig Reno.
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Katie Halvorson Aug 06, 2013 10:33 AM 
She brought in a computer that is new to her but
would like it checked out to make sure virus
software and everything is up to date.  All the
current programs on there need to be still
available to her.  She would also like to be admin
on her computer

She left it here up from at SRD.
89711
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