Service Request Ticket - # 51292

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 06, 2013 04:04 PM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100121[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
Serial No. 27NVMM1 Location PDR

CPU Unknown


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:8B:02:EC

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Aug 09, 2013 11:36 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Aug 09, 2013 11:36 AM 
Group policy was fixed so the computers should be
pulling the correct scripts.  Computers must be
restarted to pull the new scripts.  Jared checked
a bunch of computers in the ref area after
restarting them and was unable to reproduce the
same error.  Computers can no longer be mapped to
Bart as it is coming offline next week.
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Lori Burgeson Aug 08, 2013 03:40 PM 
Task reassigned to Lori Burgeson.
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Startup Script Error.bmp
DevicesAndPrinters.bmp
PrinterDriverPortError.bmp
Katie Halvorson Aug 07, 2013 04:49 PM 
Task reassigned to UCS Tech.
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Katie Halvorson Aug 07, 2013 04:49 PM 
Task reassigned to UCS Tech.
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Katie Halvorson Aug 07, 2013 04:49 PM 
The issue is not with restarting it is an issue
with community user.  Same error with mapping
printers and logging in.  Windows script error
pops up when logging onto any computer.
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Lori Burgeson Aug 07, 2013 08:58 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Aug 07, 2013 08:58 AM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Aug 07, 2013 08:58 AM 
These printers need to be restarted in order to
pull down the scripts from group policy.  This was
discussed with Lori Pagel when the printers were
changed out.  I received a voicemail from her
yesterday stating that she began restarting the
computers.
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Jared Petersen Aug 07, 2013 08:18 AM 
Task reassigned to UCS Tech.
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Jared Petersen Aug 07, 2013 08:18 AM 
Lady at the front desk didn't know what computer needed to be 
worked on. Christopher will be in at 9:00 AM, so Craig and I will try 
to catch up with him then.
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Jared Petersen Aug 07, 2013 08:09 AM 
Task reassigned to Jared Petersen.
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Katie Halvorson Aug 06, 2013 04:04 PM 
When you first log on, there is a script error. 
And when you try to map to the REF printers it
gives an error of "printers cannot be found" 
Multiple people have tried using this computer and
all the same issue.

Computer is on east side of ref area.
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