Service Request Ticket - # 51305

Service Request Information

CONTACT Name Kuletz, Elayne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 07, 2013 12:41 PM
Department College of Education Phone 88471
Location Email kuletze@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101414[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
Serial No. C17FHBZZDHJF Location PDR

CPU Intel Core i5(2.5GHz Quad-Core)


OS MAC OS X 10.6 (Snow Leopard) Software Microsoft Office for Mac 2011 license from P0081051, Adobe Design&WebPrem MAC CS6 P0086167 install temp as CS5.5, Filemaker Pro 11 from P0082550(transferred from W#20070162 6-2012), Adobe Captivate 6 for MAC from P0086611, Telestream ScreenFlow 4.0.5 from VISA2013003771

Wired NIC C8:2A:14:1D:6D:6E


Wireless NIC 10:9A:DD:A6:3C:FA


Bluetooth NIC 44:2A:60:D7:F6:52

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Aug 29, 2013 09:55 AM 
Task reassigned to Craig Reno.
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Craig Reno Aug 29, 2013 09:55 AM 
Task reassigned to Craig Reno.
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Craig Reno Aug 29, 2013 09:55 AM 
Went over to install parallels. Elayne only had the license to 
version 6.0 (from Sue Payton) which was incompatible with the 
version of OSX that was installed. Elayne will need to speak with 
her department about purchasing a more recent version, or 
finding an alternative solution.
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Katie Halvorson Aug 29, 2013 08:56 AM 
Status changed from (7) Waiting for Contact to (1) Pending
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Katie Halvorson Aug 29, 2013 08:56 AM 
She is avauilable in her office for the next two
hours (about 11) if someone can come over
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Adam Fyffe Aug 23, 2013 09:16 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Katie Halvorson Aug 21, 2013 12:53 PM 
She is no longer available today because of
construction.  She will let us know when she will
be around again to get this completed.
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Lori Burgeson Aug 21, 2013 10:38 AM 
Task reassigned to UCS Tech.
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Nicole Crane Aug 21, 2013 10:26 AM 
Task reassigned to Lori Burgeson.
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Nicole Crane Aug 21, 2013 10:26 AM 
The number was correct, her location was not. I 
changed it to the correct info now.
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Katie Halvorson Aug 20, 2013 03:59 PM 
14162- ITC204B

She is available between now and 5.  Tomorrow after 2.
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Lori Burgeson Aug 20, 2013 03:40 PM 
Task reassigned to Nicole Crane.
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Lori Burgeson Aug 20, 2013 03:40 PM 
Nicole, can you please update Elayne's contact
information?  She has moved to a different area
and I think we are trying to contact the wrong
phone number now.
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Jared Petersen Aug 20, 2013 03:22 PM 
Left VM
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Katie Halvorson Aug 19, 2013 10:53 AM 
Status changed from (7) Waiting for Contact to (1) Pending
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Katie Halvorson Aug 19, 2013 10:53 AM 
****This is an email****
Sorry for the delay! Meetings and construction
last week pushed things back a bit for me. Here is
the information you requested:

Parallels (and hopefully some version of Windows)
is on this computer: 20091471[Edit Inv]
I want to move it to this computer: 20101414[Edit Inv]

Thank you!!

Elayne
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Katie Halvorson Aug 07, 2013 12:57 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Katie Halvorson Aug 07, 2013 12:57 PM 
****This is an email****
Hi! Thanks for your fast response! I'm out of the
office today (they're replacing our building's
windows, so I'm working from home) but I'll check
tomorrow morning and let you know. Thanks!

Elayne

Sent from my iPad
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Katie Halvorson Aug 07, 2013 12:57 PM 
****This is an email****
What is the WOU# of your current machine and the
one you want to move things to?

Let me know!
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Katie Halvorson Aug 07, 2013 12:41 PM 
****This is an email****
Hi there,

I have a Parallels license on one iMac in my
office but I would like to move it to another. Is
this possible? Also, I am not certain which
version of windows is in use on that other
machine, but how do licenses of Windows operating
systems work on campus? If there is one tied that
machine or user (Sue Payton, who retired--I
inherited her computer), can I move it as well?

Thanks for your help,

Elayne

Sent from my iPad
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