Service Request Ticket - # 51320

Service Request Information

CONTACT Name Whitenack, Faye   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 09, 2013 08:21 AM
Department Business Services Phone 88172
Location Email whitenaf@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110835[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2GDZ4V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC 18:03:73:26:31:32


TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact jpetersen11@wou.edu 88925

Tracking

Entered by Date Memo
Jared Petersen
Email

Public

Entered by Date Memo
Jared Petersen Aug 09, 2013 09:31 AM
Status changed from (1) Pending to (5) Completed
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Jared Petersen Aug 09, 2013 09:31 AM
Craig and I looked at it in her office and saw the computer 
display the following error:

"CPU 0 fan failure
Hard drive failure
Keyboard failed to initialize"

When we brought it back to our offices and hooked it up, it all 
seemed fine. We opened it up and checked for loose connections 
and everything checked out. Brought it back and let Faye's 
coworkers know what the situation was. Everything works fine 
now.
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Jared Petersen Aug 09, 2013 08:51 AM
Task reassigned to Jared Petersen.
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Shandelle Plasker Aug 09, 2013 08:21 AM
Yesterday evening right before she left she hit
the refresh button on her computer. She ended up
with a couple error messages saying CPU fan
failure, and hard drive fan failure. This morning
she had a co worker try to turn on her computer
and 3 flashing lights came up by the CPU and her
screen stayed black.

She will not be in today but her co workers that
work in the same office are there to let you in at
anytime today.

If you need to contact her call 503-315-8465
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