Service Request Ticket - # 51324

Service Request Information

CONTACT Name Smith, Marsha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 09, 2013 10:15 AM
Department Facilities Services Phone 88079
Location Email smithma@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090577[Edit Inv] (opens in a new window) Bldg/Room ITC 007 Dale's Area
Service Tag 71PRFK1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 71PRFK1 Location was Marsha Smith, PP

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871, transfer Adobe Acrobat Pro v8 from P0065673 from W#20030603

Wired NIC 00:26:B9:75:18:8F

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Aug 14, 2013 04:11 PM 
Status changed from (2) Scheduled to (5) Completed
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Craig Reno Aug 14, 2013 04:11 PM 
Installed new hard drive and ram and returned computer.
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Craig Reno Aug 14, 2013 11:20 AM 
Task reassigned to Craig Reno.
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Jared Petersen Aug 12, 2013 08:02 AM 
Status changed from (1) Pending to (2) Scheduled
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Laven Voth Aug 09, 2013 12:47 PM 
Marsha is available Wednesday the 14th (8/14/13) @
11:30am for her hard drive to be picked up and 
fixed.
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Craig Reno Aug 09, 2013 12:28 PM 
Task reassigned to UCS Tech.
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Craig Reno Aug 09, 2013 11:34 AM 
Left a voicemail asking when she would like to have a hard drive 
replaced.
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Craig Reno Aug 09, 2013 11:27 AM 
Ran chkdsk, windows memory diagnostic, and dell diagnostic to 
find the cause. Dell diagnostic returned with error 2000-0142 
which indicates the hard drive is starting to fail.
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Craig Reno Aug 09, 2013 10:32 AM 
Task reassigned to Craig Reno.
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Shandelle Plasker Aug 09, 2013 10:15 AM 
Her computer keeps locking up and has started to
lock up everyday now. She thinks that maybe her
power supply or hard drive might be failing and
would like it checked out.
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