Service Request Ticket - # 51332

Service Request Information

CONTACT Name Breyer, Thomas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 09, 2013 01:32 PM
Department Student Health & Counseling Center Phone 88873
Location Email breyert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20071133[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet P4515n Printer #CB514A
Serial No. CNDY201034 Location PDR

Model CB514A Hostname prozac.wou.edu
Notes IP:140.211.64.43 Ink/Toner Refill

Wired NIC 00:1B:78:25:6C:49

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public
Entered by Date Memo
Dyl Karbia Aug 13, 2013 08:20 AM 
Status changed from (1) Pending to (5) Completed
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Dyl Karbia Aug 13, 2013 08:20 AM 
Check the issue that cause the error. The printer
tray was set on automatic so issuing a print
command it always goes to the first tray instead
of the second tray. I reconfigure the printer to
print from the second tray only.Now the printer
work fine.
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Dyl Karbia Aug 09, 2013 03:02 PM 
Task reassigned to Dyl Karbia.
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Shandelle Plasker Aug 09, 2013 01:32 PM 
The printer in this room is giving two different
errors. The first one is no paper in second tray
yet this printer does not have a second tray and
the second error is when they print something it
will print out directions on how to clear a paper jam.
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