Service Request Ticket - # 51335

Service Request Information

CONTACT Name McMahan, Ethan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 12, 2013 09:29 AM
Department Behavioral Sciences Division Phone 88634
Location Email mcmahane@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100180[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 49C9NM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007, HLM 7 WIN license from VISA2012003381

Wired NIC B8:AC:6F:8C:05:15

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Aug 13, 2013 10:05 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Aug 13, 2013 10:05 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Aug 13, 2013 10:05 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Aug 13, 2013 10:05 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Aug 13, 2013 10:05 AM 
Status changed from (1) Pending to (5) Completed
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Craig Reno Aug 13, 2013 09:51 AM 
Imaged and installed a replacement hard drive. Recovered some 
files off of the broken drive and put them where the user could 
access them. Returned computer and took back loaner.
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Craig Reno Aug 12, 2013 11:31 AM 
Computer would not load past "Starting Windows" screen, and 
was unable to boot in safe mode. Startup repair and trying to 
repair from an install cd did not work either. Took hard drive out 
of computer, discovered it was failing. Hard drive was under 
warranty, gave user loaner computer in the meantime.
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Craig Reno Aug 12, 2013 09:31 AM 
Task reassigned to Craig Reno.
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Katie Halvorson Aug 12, 2013 09:29 AM 
Turned on the computer and can't get past a black
screen with white writing.  He tries restarting
and keeps getting the same issue.  He should be
around most of the day and if door is locked, see
Linda to get in. He needs to be able to get into
his computer for work today so the sooner the better.

White writing says "checking file system on C: one
of the disks may need to be checked"
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