Service Request Ticket

Service Request Information

CONTACT	Name	Lab Attendant, APSC	Date	Aug 13, 2013 08:36 AM
	Department	University Computing Solutions	Phone	88069
	Location		Email	printerpaper@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090124 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFM1CK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:30:6B:D6

TECHS	Submitted by	Hannah Arriola	Contact	harriola08@wou.edu	88925
	Primary Technician		Contact	afyffe07@wou.edu	88925

Entered by	Date	Memo
Adam Fyffe			Email Public
Entered by	Date	Memo
Adam Fyffe	Aug 13, 2013 10:25 AM	also rebinded it	Add Attachment
Adam Fyffe	Aug 13, 2013 10:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Fyffe	Aug 13, 2013 10:21 AM	gpupdate /force fixed the problems	Add Attachment
Adam Fyffe	Aug 13, 2013 09:12 AM	Task reassigned to Adam Fyffe.	Add Attachment
Hannah Arriola	Aug 13, 2013 09:06 AM	Also computer B6 is not connected with same error message	Add Attachment
Hannah Arriola	Aug 13, 2013 08:36 AM	error message: cannot connect to port is showing up and not letting students connect to printer	Add Attachment