Service Request Ticket - # 51347

Service Request Ticket - # 51347

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Service Request Information

CONTACT	Name	McMahan, Ethan	Date	Aug 13, 2013 10:07 AM
	Department	Behavioral Sciences Division	Phone	88634
	Location		Email	mcmahane@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100180 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	49C9NM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007, HLM 7 WIN license from VISA2012003381
	Wired NIC	B8:AC:6F:8C:05:15

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	rkayastha14@wou.edu	88925

Tracking

Entered by	Date	Memo
Ranjit Kayastha			Email Public
Entered by	Date	Memo
Ranjit Kayastha	Feb 05, 2016 04:02 PM	Task reassigned to Ranjit Kayastha.	Add Attachment
Ranjit Kayastha	Feb 05, 2016 04:02 PM	Took out the power supply and put it on a different machine W#20090569	Add Attachment
Jared Petersen	Aug 13, 2013 01:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jared Petersen	Aug 13, 2013 01:50 PM	Implemented McEvilly's fix w/ Dyl. Good to go!	Add Attachment
Jared Petersen	Aug 13, 2013 11:57 AM	I talked to McEvilly and he said that the Optiplex 9010's have a special card in the front that assigns itself drive letters. All we have to do is go into disk management and change the drives that it is taking up to some of the lower letters so that the Home drive can take up the H space.	Add Attachment
Jared Petersen	Aug 13, 2013 11:19 AM	Dyl and I installed HLM 7. H was not a mappable drive and we couldn't figure out how to make it so that it could be mapped. We tried using the disk management tool and saw that H and several other drives had a "No Media" status. The issue is not limited to his profile either, as Dyl was having the same issue. We tried unplugging extraneous USB devices as well, since Windows is occasionally confused about what is a drive and what is not. This did not give us the desired result. We gave him a temporary solution of creating a shortcut to his home drive.	Add Attachment
Adam Fyffe	Aug 13, 2013 10:25 AM	Task reassigned to Jared Petersen.	Add Attachment
Katie Halvorson	Aug 13, 2013 10:07 AM	He tried restarting and powered up the first time he got his computer back with wired connections and H: is not available or seen on his computer. He also had the problem on his loaner machine. When he goes to the lab computers, it shows there. I tried walking him through mapping it but there was no H listed in the mapping options for him to try. HLM7 was on his computer before the techs worked on it and now it isn't on there. He will be in his office for the rest of the day.	Add Attachment