Service Request Ticket - # 51349

Service Request Information

CONTACT Name Campbell, Darla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 13, 2013 10:49 AM
Department College of Education Phone 88788
Location Email campbelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20121142[Edit Inv] (opens in a new window) Bldg/Room RWEC 123
Service Tag Description Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
Serial No. C1MKT1JSDV30 Location Melanie Landon-Hays, MIA 7/25 (was 123)

CPU intel Core i5(2.5GHz Dual-core


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0090519;

Wired NIC 10:DD:B1:D8:2D:FA


Wireless NIC 88:1F:A1:1D:41:6A


Bluetooth NIC 88:1F:A1:1D:41:6B

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Sep 11, 2013 01:16 PM 
Status changed from (4) On Hold to (5) Completed
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Dale Goodell Aug 16, 2013 03:04 PM 
Status changed from (1) Pending to (4) On Hold
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Dale Goodell Aug 16, 2013 03:04 PM 
Laptop and printer delivered and setup.  iPad
delivered but not completely setup.
Outstanding issues:
1) MASH account needs to be created.
2) I need to establish her as a local admin on the
laptop.
3) I need to configure wireless on the laptop.
4) A Student Tech needs to go to her office and
configure the iPad.
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Dale Goodell Aug 16, 2013 03:01 PM 
Priority changed from (3) Priority to (2) High Priority.
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Dale Goodell Aug 16, 2013 03:01 PM 
Task reassigned to Dale Goodell.
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Sarah Pettigrew Aug 13, 2013 10:49 AM 
NEW EQUIP SETUP: A MacBook Pro, iPad and local printer need to be setup and delivered 
to Melanie Landon-Hays in ED 156. 
Darla Campbell has been listed as the contact as Melanie is not in the SR system yet. 
She will be arriving August 19th, so the setup will need to wait until then. 
The WOU # of the MacBook is 20121142[Edit Inv], the iPad is 20121197[Edit Inv] and the printer is 
20121199[Edit Inv]. 
The equipment is located under the shelves across from the restroom in ITC 009.
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