Service Request Ticket

Service Request Information

CONTACT	Name	Horsey, Rip	Date	Aug 13, 2013 02:13 PM
	Department	Campus Recreation/HWC	Phone	89535
	Location		Email	horseyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100677 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GW8ZBP1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	MS Office Pro Plus 2010 license from P0079117 installed as Office Pro Plus 2007. VSI_RecTrac client
	Wired NIC	BC:30:5B:D3:31:40

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Aug 16, 2013 07:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Aug 16, 2013 07:07 AM	computer was given back to Mike Ross for re-installation	Add Attachment
Lori Burgeson	Aug 15, 2013 11:08 AM	motherboard was replaced and left Mike Ross a message wondering if anything else needs to be done to computer before he needs it back for HWC	Add Attachment
Lori Burgeson	Aug 15, 2013 07:14 AM	Just received mobo and it will need to be installed today. Computer will need to be brought to office for repair	Add Attachment
Lori Burgeson	Aug 14, 2013 09:30 AM	it wasnt a PSU issue. tried reseating RAM and installing new RAM which didnt help either. Warrantied a mobo to see if that fixes the issue. Will send warrantied PSU back as soon as we receive it	Add Attachment
Lori Burgeson	Aug 13, 2013 02:42 PM	spare psu was taken over and installed. had to warranty another psu with Dell.	Add Attachment
Katie Halvorson	Aug 13, 2013 02:13 PM	power supply at H&W front desk computer went out again. Same problem with the power supply.	Add Attachment