Service Request Ticket - # 51354

Service Request Information

CONTACT Name Whitley, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 14, 2013 08:06 AM
Department Phone 88950
Location Email whitleyj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101280[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 2B2ZHQ1 Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 2B2ZHQ1 Location PDR 2023 Giveaway

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:A1:33:89

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact creno11@wou.edu 88925

Tracking

Entered by Date Memo
Craig Reno
Email

Public
Entered by Date Memo
Craig Reno Aug 16, 2013 11:58 AM 
Status changed from (2) Scheduled to (5) Completed
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Craig Reno Aug 16, 2013 11:58 AM 
Went over with Dyl, replaced the fan.
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Craig Reno Aug 16, 2013 09:59 AM 
Status changed from (1) Pending to (2) Scheduled
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Craig Reno Aug 16, 2013 09:59 AM 
Available at 11:30 today for the fan to be replaced.
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Craig Reno Aug 15, 2013 03:19 PM 
Task reassigned to Craig Reno.
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Craig Reno Aug 15, 2013 12:11 PM 
Task reassigned to UCS Tech.
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Craig Reno Aug 15, 2013 12:11 PM 
The new fan arrived today, need to call to see when 
we can replace it. Also  need to keep the old one 
after it is replaced.
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Craig Reno Aug 14, 2013 10:40 AM 
Fan is potentially being warrantied, won't be able to replace at 
11:30 today.
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Craig Reno Aug 14, 2013 09:42 AM 
Task reassigned to Craig Reno.
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Craig Reno Aug 14, 2013 08:52 AM 
Windows would load and function normally, the fan was making 
a loud grinding/buzzing noise. Ran dell diagnostic to see if I 
could see the error for myself, but no errors were found. Also 
opened the case to make sure nothing was touching the fan, but 
that was clear as well. 

If possible the fan should be replaced, Julie says around 11:30am 
today would be the best time for that to happen.
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Katie Halvorson Aug 14, 2013 08:06 AM 
computer error hard-drive fan failure.  John took
it apart and found that the fan in the front case
needs replaced.
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