Service Request Ticket - # 51362

Service Request Information

CONTACT Name Guy, Trisha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 14, 2013 04:49 PM
Department Student Health & Counseling Center Phone 88844
Location Email guyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130058[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 4620/DT Laser Printer
Serial No. XLV886613 Location PDR

Model 4620/DT Hostname ambien.wou.edu
Notes 1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP: 140.211.64.72 Ink/Toner Refill

Wired NIC 00:00:AA:D9:1E:3D

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Aug 16, 2013 07:06 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Lori Burgeson Aug 16, 2013 07:06 AM 
Firmware has been upgraded and unit set back to
DHCP.  Test prints were successful.
 Add Attachment
Lori Burgeson Aug 15, 2013 02:44 PM 
Printer needs new firmware so it is able to
connect to DHCP
 Add Attachment
Lori Burgeson Aug 15, 2013 11:07 AM 
ambien.wou.edu

Paul will set up on network side first.  I will
work on Krusty afterwards.
 Add Attachment
Tricia Flaherty Aug 14, 2013 04:49 PM 
The printer has a config page on it and is on the
ground in ITC008 with Invoice
 Add Attachment