Service Request Ticket - # 51371

Service Request Information

CONTACT Name Taylor, Steve   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 15, 2013 03:17 PM
Department Natural Science/ Earth and Physical Science Phone 88398
Location Email taylors@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100863[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 5S4SDQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0079888 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:D8:C6:0E

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Megan Thibeault Oct 15, 2013 04:21 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Craig Reno Aug 15, 2013 04:08 PM 
Task reassigned to Self Resolved.
 Add Attachment
Craig Reno Aug 15, 2013 04:08 PM 
Went over to check it out, computer was already on when I walked 
in. Turned it off and back on with no problem.
 Add Attachment
Craig Reno Aug 15, 2013 03:21 PM 
Task reassigned to Craig Reno.
 Add Attachment
Shandelle Plasker Aug 15, 2013 03:17 PM 
Steve Taylor
	
1:28 PM (1 hour ago)
		
to UCS, Phil
Hello UCS Service Desk, we have a student computer
in NS114, WOU20100863 which has a power supply
out, or some such problem.

Any help in getting in up and running will be
appreciated.  This lab is scheduled to be
re-imaged by Lori soon.

s.t.
Add Attachment