Service Request Ticket - # 51378

Service Request Information

CONTACT Name Burgeson, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 16, 2013 08:20 AM
Department University Computing Solutions Phone 88955
Location Email burgesonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120305[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8570/DT Color Printer
Serial No. XFN137012 Location PDR

Model 8570/DT Hostname hum3.wou.edu
Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 2X525 Letter/Legal Input Tray, Two-Sided Printing, IP: 140.211.76.56 Ink/Toner Refill

Wired NIC 00:00:AA:D7:76:2E

TECHS Submitted by Lori Burgeson Contact burgesonl@wou.edu 88955
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Aug 26, 2013 02:45 PM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Aug 26, 2013 02:45 PM 
Printer has been moved but may need updated driver
to get all printing options
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Lori Burgeson Aug 21, 2013 03:17 PM 
Emailed Paul to get process started on network
end.  Xerox had to be called for an issue with the
printer after being moved.  Debbie wants this
called HUM-3.
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Lori Burgeson Aug 19, 2013 03:39 PM 
Contact changed from Lori Bergeson to Lori Burgeson.
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Lori Burgeson Aug 16, 2013 08:20 AM 
Printer was picked up from nurses station in SHC.
Needs to be moved to HSS 312.  Name needs to be
changed.  Will replace HP LJ 4515.

When printing config page, noticed horrible print
quality. Printed Light Stripe test quite a few
times before printer kept erroring out.  Megan
called Xerox to have it fixed.
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