Service Request Ticket - # 51387

Service Request Information

CONTACT Name McDonald, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 19, 2013 10:31 AM
Department Admissions Office Phone 88919
Location Email mcdonald@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110857[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2G945V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC 18:03:73:26:2B:C2

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Laven Voth Aug 21, 2013 09:36 AM 
Task reassigned to Self Resolved.
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Laven Voth Aug 21, 2013 09:36 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Aug 20, 2013 11:29 AM 
Left another VM
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Lori Burgeson Aug 20, 2013 10:27 AM 
Task reassigned to Laven Voth.
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Dyl Karbia Aug 20, 2013 09:00 AM 
Left VM
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Katie Halvorson Aug 19, 2013 11:38 AM 
He can come anytime between now and 1
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Dyl Karbia Aug 19, 2013 11:16 AM 
Left VM
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Katie Halvorson Aug 19, 2013 10:31 AM 
He has tried 3 different keyboards, all wired, and
tried all 4 USB ports and restarted his computer
and it won't recognize anything.  It doesn't even
see the hardware is plugged in.  He is stuck at
the ct-alt-delete screen and can't get past.
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